These credentials do not match our records:
If you were a legacy user who is upgrading, be sure you have upgraded properly. You will need to create a new account under the new platform. www.suzeorman.com/protect
Stuck at the intro page:
If you're stuck at the intro page can try clearing your cookies and cache or using another browser.
You can also follow this screen to continue https://musthavedocuments.suzeorman.com/terms
The platform not choosing the correct selection from the drop-down box:
This is commonly a browser issue. We recommend you use Google Chrome or Firefox for the best, error-free experience.
Stuck at a certain part of the program:
If you are stuck at a section of the program make sure that all the necessary information was filled out for that section and hit 'Save' when applicable. You can also try to delete or remove your entry and re-enter it, to make sure all the proper steps were followed when making your entry.
Other problems? Contact us! We are available Monday - Friday: 7:00am - 5:30pm PST.
Phone: 1-888-510-0510 (United States)